Increasingly, governments are providing content and services via ICTs, digitizing information repositories and implementing infrastructure at the local level for access to these systems. National e-government policies, such as the National e-Governance Plan (NeGP) in India and the e-Sri Lanka Development Project, have decreased the costs of bringing information to rural areas, while making government processes more transparent and accountable.  E-governance initiatives foster public participation through interactive interfaces that enable the airing of grievances and strengthen accountability through public access to information. As trust is reinforced between government and citizens, new participation mechanisms have emerged.

eGov at Work: Improving Service Delivery in Ghana (World Bank)

eGhana is a partnership between the World Bank and the Government of Ghana to support public-private partnerships (PPPs) that improve efficiency and transparency through selected e-Government applications. The eGhana project builds on the Government's earlier experience with a customs modernization programme that drastically reduced processing times and increased government revenue by more than fifty percent within the first eighteen months of implementation. Capacity building and effective "change management" are key challenges moving forward.